Frequently Asked Questions
Got questions? You're in the right place. Whether you're planning your first website or exploring a full e-commerce build, this page covers the most common things clients ask; from timelines and pricing to platforms and support. If you don't see your question here, feel free to get in touch!
Project Timeline & Process
How long does it take to build a website?
Most brochure websites take 2-4 weeks. E-commerce and custom projects may take longer depending on requirements. You'll get a clear timeline before we start.
How long does a typical project take?
Timeline varies by project complexity. Simple websites typically take 2-3 weeks, while e-commerce sites or complex web applications may take 4-8 weeks. We'll provide a detailed timeline during our initial consultation based on your specific requirements.
What platforms do you use?
We build custom sites using modern frameworks (React, Next.js, Astro), Shopify for e-commerce, and can integrate with WordPress or other CMS if needed.
Pricing & Payment
How much does a website cost?
Starter websites begin at £350, e-commerce from £500, and custom projects are quoted based on your needs. Use our pricing calculator for an instant estimate.
Can I pay in installments?
Yes! We typically work with a 50% deposit to begin work, with the remaining balance due upon project completion. For larger projects, we can arrange milestone-based payment schedules to spread the cost over the development timeline.
What's included in the quote?
Our quotes are comprehensive and include design, development, testing, and initial content integration. We also include:
- Mobile-responsive design
- Basic SEO setup
- Browser compatibility testing
- Site launch and setup
- 30 days of post-launch support
Additional services like ongoing maintenance, advanced SEO, or content creation are available as add-ons.
Website Management & Support
Will I be able to update the site myself later?
Absolutely! We can build your site with user-friendly content management systems that make updates easy, even for non-technical users. We also provide training sessions to ensure you're comfortable managing your site and offer ongoing support if needed.
Do you offer ongoing support?
Absolutely. We offer flexible support and maintenance packages, or can help on an ad-hoc basis as your business grows.
Can you help with content and images?
Yes! We can provide copywriting, source high-quality stock images, and help you structure your content for best results.
Do you offer hosting or domain services?
While we don't directly sell hosting or domains, we can recommend reliable providers based on your needs and handle all the technical setup for you. We can also manage hosting migration if you're moving from an existing provider.
Technical & Business Questions
Do I even need a website if I'm a small business?
Yes, even small businesses benefit greatly from having a professional website. It serves as your 24/7 digital storefront that:
- Builds credibility with potential customers
- Makes your business discoverable in local searches
- Provides essential information (hours, location, services)
- Showcases testimonials and builds trust
- Can generate leads even outside business hours
We can create appropriately scaled solutions for businesses of all sizes.
How fast should a website load?
Ideally, websites should load in under 3 seconds. Users typically abandon sites that take longer than that to load. All our sites are built with performance optimization in mind, including compressed images, efficient code, and modern best practices to ensure fast loading times across all devices and connection speeds.
What's the difference between an eCommerce website and a regular website?
An eCommerce website includes functionality to sell products or services online, with features like:
- Product catalogs and inventory management
- Shopping cart and secure checkout process
- Payment gateway integration
- Customer account management
- Order processing and shipping integration
Regular websites primarily provide information but don't typically include direct selling capabilities. eCommerce sites are generally more complex to build and maintain but offer the benefit of direct online sales.
My website is very old. Can you modernize it?
Definitely! Modernizing outdated websites is one of our specialties. We can transform your old site into a contemporary, mobile-friendly, and secure platform while maintaining your brand identity. This usually includes updating visual design, improving site speed, enhancing security, and ensuring mobile compatibility.
Can you redesign my existing website or app?
Yes! We specialize in redesigns and can modernize your existing site while preserving its content and improving functionality. We'll start with an audit of your current site to identify what's working, what needs improvement, and opportunities to enhance user experience.
About Futurelab
Where are you based?
I'm based in London, UK.
I'm a tech newbie. Can you help me through the process?
Absolutely! We work with clients of all technical backgrounds and pride ourselves on making the process simple and transparent. We'll explain everything in clear, non-technical terms, guide you through each step, and provide comprehensive training on how to use your new site once it's completed.